Documentation for RTIR
----------------------
* This README file
* UPGRADING
Instructions for users upgrading from 1.0 or 2.0
* perldoc lib/RT/IR/DocIndex.pod
( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod )
Links to documentation specific to RTIR
* perldoc lib/RT/IR/Tutorial.pod
( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod )
Extended information about ticket merging
* perldoc lib/RT/IR/Constituencies.pod
( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Constituencies.p
od )
Information about setting up RTIR with multiple user constituencies
* perldoc lib/RT/IR/AdministrationTutorial.pod
( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/AdministrationTu
torial.pod )
Information about setting up RTIR for Administrators
* install extension RT-OnlineDocs to give SuperUsers access to the RT::IR and RT API
documentation via the Web UI. This includes the Tutorial.pod and other .pod files
mentioned above.
* perldoc RT::Extension::TicketAging
(also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm )
Information about configuring and using RT and RTIR Ticket Aging.
* perldoc RT::Extension::TicketLocking
(also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/RT-Extension-TicketLocking/lib/RT/Extension/TicketLocking.
pm )
Information about configuring and using RT and RTIR Ticket Locking.
* etc/RTIR_Config.pm
(Contains a number of RTIR-specific configuration options and instructions for their use)
* RTIR mailing list
Subscribe by sending mail to rtir-request@lists.bestpractical.com
* http://wiki.bestpractical.com/view/RTIR
The RTIR section of the community-developed RT wiki is still in its infancy.
