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Documentation for RTIR
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* This README file
* UPGRADING Instructions for users upgrading from 1.0 or 2.0
* perldoc lib/RT/IR/DocIndex.pod ( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod ) Links to documentation specific to RTIR
* perldoc lib/RT/IR/Tutorial.pod ( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod ) Extended information about ticket merging
* perldoc lib/RT/IR/Constituencies.pod ( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Constituencies.p od ) Information about setting up RTIR with multiple user constituencies
* perldoc lib/RT/IR/AdministrationTutorial.pod ( also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/AdministrationTu torial.pod ) Information about setting up RTIR for Administrators
* install extension RT-OnlineDocs to give SuperUsers access to the RT::IR and RT API documentation via the Web UI. This includes the Tutorial.pod and other .pod files mentioned above.
* perldoc RT::Extension::TicketAging (also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm ) Information about configuring and using RT and RTIR Ticket Aging. * perldoc RT::Extension::TicketLocking (also at http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/RT-Extension-TicketLocking/lib/RT/Extension/TicketLocking. pm ) Information about configuring and using RT and RTIR Ticket Locking.
* etc/RTIR_Config.pm (Contains a number of RTIR-specific configuration options and instructions for their use)
* RTIR mailing list Subscribe by sending mail to rtir-request@lists.bestpractical.com
* http://wiki.bestpractical.com/view/RTIR The RTIR section of the community-developed RT wiki is still in its infancy.